Refund Policy

1. Overview

TrustlyR is committed to customer satisfaction. This Refund Policy explains when and how we may issue refunds or credits. By placing an order, you acknowledge that you have read and understood this policy. See also our Terms of Service.

2. General Refund Rules

Our services are digital and often begin shortly after payment. Accordingly:

• Before service delivery: If you request a refund before we have initiated or delivered the service, we may, at our sole discretion, issue a full or partial refund. Contact us as soon as possible after purchase.
• After service has started or been delivered: Once we have begun delivering the service, fees are generally non-refundable except in limited circumstances such as a clear failure on our part or a documented billing error.
• No guarantee of outcomes: We do not guarantee specific results. Disappointment with results alone does not entitle you to a refund unless we failed to perform the service as described in your order.

3. How to Request a Refund

To request a refund:

• Contact our support team as soon as possible via our contact page or the email provided in your order confirmation.
• Include your order number, the reason for your request, and any relevant details.
• We will review your request and respond within a reasonable time (typically 5–10 business days).

Refunds, when approved, will be issued to the original payment method. Processing times depend on your bank or card issuer.

4. Credits and Partial Refunds

In some cases we may offer a partial refund or account credit instead of a full refund — for example if only part of a service was delivered.

5. Chargebacks and Disputed Payments

If you dispute a charge with your bank without first contacting us, we may suspend your account and take steps to recover the disputed amount. Please contact us first so we can try to resolve the issue.

6. Exceptions and Special Circumstances

We may consider refunds or credits for duplicate charges, clear billing errors, or a fundamental failure to provide the service as described. Each request is evaluated case by case.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date.

8. Contact Us

For questions about this Refund Policy or to submit a refund request, please contact us.