Online reviews can appear tricky to navigate, but they're one of the strongest tools for any business owner. So how do you monitor them? Where to find what's being said by customers about your business? If you own a business and are curious about how your Google reviews appear to your customers, or you are unsure if all your hard work is translating online or not, don’t worry; checking reviews is easier than you think.
Checking your Google reviews is quick and quite straightforward. It is a critical step to keeping your reputation strong and attracting more customers. Let’s take a look at the steps to understand where to find your reviews and how to use them to grow your business.
The Impact of Google Reviews
Before we get to the “how,” let's cover the “why.” Think about the first thing you do when looking for a new service or restaurant. You probably go to Google and read the reviews. Right? Your customers do the same. The influence of Google reviews goes further than mere customer opinion:
- Builds Trust: If you have a lot of positive reviews, it will help you build consumer trust. According to a survey, 98% of customers say reviews are an essential resource when making purchase decisions.
- Increase Online Exposure: To determine the order in which search results are displayed in “near me” searches, Google uses an algorithm. The number and quality of a business’s reviews on Google is an important factor in that algorithm.
- Encourages Repeat Business: Happy reviewers usually come again for repeat business and also recommend it to others.
- Actionable Insights: Feedback can be helpful in understanding what your business is doing well and where it needs improvements.
Step-by-Step Guide to Check Your Google Review
Here are the most effective methods for checking your Google reviews.
Method 1: Google Business Profile
For all business owners, your Google Business Profile is the most important dashboard for managing your online presence. If you haven't created your profile yet, you should do it right away.
Steps:
- Go to your Google Business Profile.
- Log in with the Google account linked to your business.
- Find the “Reviews” tab on the left-hand menu of the dashboard.
- You will now see a summary of all your customer feedback. You can filter reviews, reply to them, and analyze the trends of your overall rating.
Method 2: Google Search
This method is suitable when you need a quick glance at your reviews without logging into the full dashboard.
Steps:
- Open a Google search.
- Enter your business name. You can also include your city to narrow the results.
- It will display your business’s “Knowledge Panel,” showing a summary of your business data, such as Google reviews.
- Click on “Read Reviews” to open a pop-up window containing all your reviews.
This approach is quick, but it only allows you to view your reviews. If you would like to answer the reviews, you need to use your Google Business Profile dashboard.
Image Alt Text: Google Business Knowledge Panel
Method 3: Google Maps
The Google Maps app is the option through which you can check your reviews.
Steps:
- Open the Google Maps app on your mobile phone.
- Type in your business in the search bar.
- Tap on your business listing to see your profile.
- Find the reviews section in your profile. Here you can read all reviews and check your overall rating.
What to Do After Checking Google Reviews?
If you are only checking your reviews, it’s not enough. You also need to respond to them and act upon the feedback to enhance your business. Here’s what you can do:
- Responding to Reviews: Don’t just read reviews. You must also engage with them. Thank customers for good reviews, and professionally address concerns if somebody gives you a bad review. Interacting with feedback reflects professionalism and a customer satisfaction focus.
- Tracking Review Performance: Tracking trends is important. Visualize the number of reviews per month and average ratings using charts. This will help you in understanding patterns and knowing the ups and downs in your rating.
- Adjusting Strategies: Use findings from reviews to refine your business strategies, services, pricing, or staff training.
- Increasing Reviews
- Ask happy customers to leave a review for your business.
- Use trusted review providers to purchase Google reviews. At TrustlyR, you can buy 5 star Google reviews to build your reputation.
Conclusion
It doesn't have to be complicated to check your Google reviews. These steps will enable you to keep track of feedback and respond to it correctly. You can use reviews to further develop your business. By making this a practice, you're not only hearing your customers, but you also become a part of the conversation. This helps you gain customer trust, emphasize transparency, and convert each review into a step towards a successful business.
How TrustlyR Can Help
TrustlyR helps businesses buy Google reviews and increase their online visibility. With our trusted reviews, you can gain credibility, increase sales, and strengthen your brand.
You gain a competitive edge by building a trusted online presence with positive Google reviews so that customers find your business first when they search for a business of your kind. Contact TrustlyR today and drive your business with Google 5 star reviews.
